Once the order is processed, the customer agrees to a purchase and sale contract from our company RARA AVIS STORE S.L., that will send and e-mail to the customer to confirm the order and specify the details.
This order will only be confirmed once the pro forma invoice is sent through an e-mail. Once this information is received, the customer will transfer the remaining pending balance, stating the order number and full name to the bank account, through the payment method of choice. This step represents the confirmation of the order and our general terms and conditions. Once the pending amount is received, we will proceed to the delivery.
Products listed in our website are generally available to be delivered from our warehouse. If by any chance we ran out of stock (because of reposition problems from the distributors, discontinued items without reissues, etc.), we will contact the customer to inform of the situation and offer the best possible solution.
Shipping costs for items to be delivered to SPAIN and PORTUGAL are 5.50 €. Orders are sent through courier ASM, with 24h/48h deadlines (on working days), parcels are delivered to the address specified by the customer. In the case of any setback (absence of the recipient, etc.), ASM will contact the customer to set a more suitable schedule to deliver the parcel.
For order from OUTSIDE OF SPAIN, postage and payment will be calculated according to country of delivery and weight of parcel, as they are specified in www.correos.es. In this case a detailed bill will be sent to the customer to inform of the shipping costs.
We offer free shipping on all orders over 60 Euros for SPAIN and PORTUGAL.
In RARA AVIS STORE S.L. we only accept payment in advance (we do not work cash on delivery), accepting the following payment methods:
• CREDIT CARD (VISA EURO/MASTERCARD, MAESTRO, AMERICAN EXPRESS), we do provide two high security payment gateways to perform the transaction (REDSYS and IUPAY!).
• DEPOSIT AND BANK TRANSFERS: All the required details will be provided to the customer through an e-mail.
• PAYPAL. We do accept paypal payments
According to the spanish law "art. 44 de la Ley 7/1996, de 15 de enero de Ordenación del Comercio Minorista modificada por la Ley 47/2002, de 19 de diciembre", the customer has 14 days to cancel, return, or change the order.
If any error occurs because of the customer's choice of size, colour or format, or any other of the options of the product, the customer will take on the return's expenses to our shop, and we will ship the new parcel fright due. RARA AVIS will not accept the return of unsealed, manipulated or damaged goods and the will not be refunded: If the product is not available or there is not any other alternative that the customer would prefer, a voucher will be issued for future purchases.
In the case of RARA AVIS S.L. making any mistake and shipping any damaged or wrong item, RARA AVIS will take on the responsibility of replacing the item, including shipping costs.
Before returning any parcel it is convenient to contact us, as we will try to fix any problem, minimizing any trouble to our customers.
The company RARA AVIS S.L. (NIF B84447531) is the legal owner of www.raraavisstore.com, including its database, guarantering absolute confidentiality of our customer's personal data, as it is mandatory according to Ley Orgánica 15/1999 de Protección de Datos de Carácter Personal (LOPD).
Our clients personal data will only be used for managing purposes, sendig special offers and newsletters.